You will always be advised of the postage and packaging costs prior to the start of the payment process. Postage and packaging costs depend on the order value, and are as follows:
Order value up to £100.00 (incl VAT)
P&P £4.50 (incl VAT)
All orders of £100.00 (incl VAT) and above receive free shipping
If you have any questions please contact our publications sales team - email firstname.lastname@example.org or call 01675 464705
All items are dispatched in highly padded packaging to provide the greatest protection we can offer.
We re-use a lot of our packaging, including all bubble wrap that is used. The majority of packaging that we buy is biodegradable.
We do not believe that packaging should be used once & then thrown away. Please reuse or recycle whatever you can or pass it on to somebody that could make use of it.
Multiple purchases maybe sent in separate parcels
If you happen to receive a faulty or damaged item then please notify us immediately of the problem via an email to email@example.com. We can then organise a replacement or refund to be sent to you.
Here at Ornate Garden we are committed to giving the best customer service possible. If you are not completely satisfied with your purchase then we will gladly issue a credit or make an exchange when a request for a return is made within 7 days of receipt. The item and packaging must, however, be received by us in a 100% brand new, resalable condition
The great thing about shopping at Ornate Garden is that most products are available from our warehouse for delivery within 14 days (but please allow up to 28 days).
Many of our products are handcrafted, and delivery periods may fluctuate; we will make every effort to complete the construction & delivery of your order as quickly as production permits.
If an item is not currently in stock, you will be advised when you place your order or soon after.
Our website does not include our whole range and some items are available from shows, exhibitions or in our showroom - because they are super-fragile and in our experience, not able to be delivered to your home in one piece!