Order with confidence!
We want you to be totally satisfied with every purchase you make from Ornate Garden. If for any reason, you are not completely happy with your purchase, you can return it to us for an exchange, refund, or credit on your Ornate Garden's account. We want you to be delighted with your order, so if you are unhappy with your goods you can return any item in its original condition, for any reason within 7 days of receipt of goods for a replacement or a full refund. We will refund all delivery charges when a product is faulty or damaged, but not when a product is simply unwanted. Unwanted items must be shipped back to us in good condition at your expense.
1.1 If You discover the Goods are faulty, You must notify Us of the defect within 7 days of the date of delivery or within a reasonable period of time of discovery (if the defect was not readily apparent).
1.2 We may inspect the Goods, either by:
1.2.1 asking You to return the Goods to Us; or
1.2.2 by sending a Ornate Garden Agent in person to inspect the Goods in Your possession to assess whether the Goods are faulty.
1.3 If We agree with You that the Goods are faulty, and that the fault was not caused by Your neglect or misuse of the Goods, We will, at Your choice, replace, refund or repair (if possible) the faulty Goods at no cost to You. We will refund any reasonable costs You prove that You have incurred in returning the faulty Goods to Us. We recommend that You keep postal receipts for this purpose.
2.4 If We send You incorrect Goods, You must notify Us as soon as You discover the mistake and within a reasonable period of time.
2.5 We will either:
2.5.1 arrange for Our carrier or Ornate Garden Agent to collect the Goods from You; or
2.5.2 ask You to return the Goods to Us by post; or
2.5.3 at Our sole option, ask You if it is convenient to return the Goods to one of Our Ornate Garden Agents
2.6 We will either, at Your choice:
2.6.1 send You the correct items as soon as possible after receipt of the returned Goods; or
2.6.2 refund the price of the Goods and delivery unless if, following Our request and Your agreement, You return the Goods to one of Our Ornate Garden Agents, We will replace them there. .